Your website.
Made for you.

Process and approval

The brief, content and necessary rights are gathered before production begins. One contact consolidates feedback. The quote sets the delivery date according to available content and a confirmed slot; no automatic express turnaround is promised.

You approve the visual direction, then the page’s conformity and, separately, its launch. Silence, an initial payment or a preview does not constitute acceptance of delivery or permission to publish. Any non-conformity is corrected before approval. If materials are still missing after thirty days despite a reminder, a new slot is agreed, with no monthly charge or automatic restart fee.

Initial payments are collected only from the date permitted by law. Mandatory rules applicable to the client, including withdrawal and termination rights, remain unaffected.

Cancellation before acceptance of delivery

For cancellation for convenience before acceptance of delivery, subject to statutory rights, design work actually completed and recorded is charged at 50 €/hour, capped at 390 € for Landing Page or 790 € for Web Pro design or 750 € for the package. This cancellation calculation does not set the general rate for optional extras.

Initial payments are deducted once only. Any overpayment is refunded within fourteen calendar days of notification; if work has not started, the initial payment is refunded in full. No care service that has not begun, or automatic balance of twelve monthly payments, is required. Extras already completed follow their accepted quote.

Ending care and leaving early

Care can be ended by written notice with thirty calendar days’ notice, without a cancellation fee. The end date and account balance are confirmed in writing. Only service actually provided up to that date is payable, pro rata by calendar days in the service month; any overpayment is deducted or refunded within fourteen days.

Landing Page paid in instalments: when care ends or an early transfer takes place, the remaining website purchase balance is paid in one amount: the greater of zero and 390 € minus payments already allocated to the website purchase. The initial 150 €, each paid 20 € portion and any additional advance are counted once only. The 19 € care portions do not repay the website purchase.

Example: on the effective end date, after the initial 150 € and six paid 20 € portions, 270 € has been paid towards the website purchase; the remaining balance is 120 €, plus only care actually provided that has not already been paid for. Payments during the notice period are reconciled with the final account; no future service or duplicate payment is required. Statutory rights in the event of a breach by Lutz’Oc follow their own rules.

You can also pay off the website purchase and retain care at 19 €/month; the 20 € portions then stop. An early handover does not require you to wait until the twelfth month. Web Pro purchased without the package is paid for on acceptance of delivery. The package calculates the remaining website purchase balance on 750 € and retains the 40 € discount.

Web Pro + Care: cancel in writing with thirty calendar days’ notice. On the effective cancellation date, the remaining website purchase balance is the greater of zero and 750 € minus payments allocated to the website design. The initial 390 € and the 30 € portions are counted once only; the 39 € portions pay for the service. After the initial payment and six 30 € portions paid by the end date, 180 € remains for the website purchase, plus only unpaid services already provided, with notice-period payments reconciled. The 40 € discount is retained; there is no penalty or charge for future care. You can pay off the website design and keep only the care service at 39 €/month. Standard handover takes place once the website purchase is paid, even before the year is over. If care is prepaid, the unused portion is refunded pro rata without removing the discount or counting any payment twice. The final terms are detailed in the quote before any commitment.

At least thirty days before the end of the first year, continuation of care or handover is prepared. Continuing beyond the first anniversary requires express agreement; there is no automatic annual renewal or paid price increase. Without that agreement, care and hosting end on that anniversary, following preparation of the standard handover. After continuation, the same thirty-day notice period applies.

Once the website purchase has been paid in full, cancellation for convenience by Lutz’Oc is proposed with sixty days’ notice and an organised handover, without affecting acquired rights. While the website is being paid for in instalments, Lutz’Oc provides the agreed care unless there is a mutual agreement or a valid ground for termination. Lutz’Oc cannot require early settlement solely for its own convenience; statutory rights in the event of a breach remain unaffected.

Rights, access and changing provider

Your domain is registered in your name; your content remains yours. Agreed rights to bespoke work and deliverables are acquired once the website design is paid in full: 390 € for Landing Page, 790 € for Web Pro without the package or 750 € for the package. Future care is not required to retain them. While paying in instalments, use of the site for your business is authorised under the quote.

Assigned or licensed rights, media, duration, territory and licences are specified in the applicable appendix. WordPress, reusable components, fonts, plugins, media and third-party resources remain subject to their licences; exclusive ownership of all software is not promised. Non-transferable licences and any replacements are identified before commitment.

Standard handover includes usable files and brief instructions for Landing Page; and files, the database, relevant configuration, client access and the component/licence list for Web Pro. It excludes shared accounts and the secrets of Lutz’Oc or other clients. One standard handover at the end of care is included; complex migration or rebuilding is separate.

Handover is organised before the service ends if requested at least five working days in advance; otherwise a date is agreed with no automatic paid extension. The client prepares replacement hosting to avoid an interruption. No change of hosting, domain or provider is carried out without instructions. A dispute does not justify withholding the client’s domain or access, or deleting their content to force payment.

Showing the work in our portfolio or on social media requires separate permission; an order does not grant it.

To be completed before any commercial use

The quote details the selected services, final price, payment and cancellation terms, rights, licences and privacy before any commitment. The form lets us discuss your project; it does not place an order or take a payment.

This draft is not a signed quote, an invoice, a direct debit mandate or permission to publish. It does not amend previous orders or contracts.

Controller and contact: Ivan Vidal Ramos — Lutz’Oc, ivan@lutzoc.com.

Your name, email address and message are needed to process your website enquiry and reply. Do not send sensitive data. Processing is based on pre-contractual steps you request; it does not constitute an order, acceptance of a quote or subscription to a marketing list.

Your enquiry is sent to Ivan’s professional mailbox through the email service of the website hosted by OVHcloud. Form content is not stored in a website database. A hashed IP address identifier and timestamps are used to limit abuse; entries expire after fifteen minutes and inactive files are deleted during subsequent requests.

Correspondence is retained while your enquiry and the follow-up you request are handled. At the end of that follow-up, information no longer needed should be deleted; records relating to a contract, a legal obligation or the defence of a right follow their own retention periods.

To request access, rectification, erasure or restriction of your data, or exercise other applicable rights, write to ivan@lutzoc.com. You may complain to the competent data protection authority, including the CNIL or theAEPD.